Overview

At Vellora, we are committed to delivering premium-quality timepieces. If you experience any issues with your purchase, this Refund Policy outlines the conditions under which refunds may be granted.

Eligibility for Refund

• Product received is damaged or defective
• Incorrect product delivered
• Item significantly different from description

Refund Request Timeframe

Refund requests must be submitted within 7 days of delivery. Requests made after this period may not be accepted.

Non-Refundable Situations

• Change of mind after purchase
• Minor color or design variation due to screen differences
• Used, worn, or damaged products (not due to manufacturing defect)

Refund Process

• Contact us with your order ID and issue details
• Provide images/videos as proof (if applicable)
• Wait for approval from our support team

Refund Method

Once approved, refunds will be processed within 5–7 business days to your original payment method.

Shipping Costs

Shipping charges are non-refundable unless the return is due to our error (damaged or incorrect item).

Contact Us

Email: your@email.com