Refund policy
At Vellora, customer satisfaction is our priority.
Eligibility for Returns
We accept returns only if:
- The product is damaged upon delivery.
- The wrong product was received.
- The product has a manufacturing defect.
Return Request Window
You must notify us within 48 hours of delivery with:
- Order number
- Photos or videos showing the issue
Non-Returnable Items
Returns are not accepted for:
- Change of mind
- Minor colour variations
- Normal wear and tear
Refund Process
Once the returned item is received and inspected:
- Approved refunds are processed within 5–7 business days
- Refunds are issued to the original payment method
Replacement Option
If available, we may offer a replacement instead of a refund.
Return Shipping Costs
If the return is approved due to our error, we will cover the shipping cost.
Contact Information
Phone: +91 76270 96227
Email: shaikhnoor9539@gmail.com